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2024-11-11 : Delay in Active Reward goals updating
We are aware that there is a delay in some members' Active Rewards goals updating. We are working on having this resolved as soon as possible and we apologise for any inconvenience caused.
Resolved on: 2024-11-12
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2024-09-12 : Incorrect discount percentages
We are working on correcting the secondary HealthyFood partner percentages error. While the fix is taking place, some members' primary HealthyFood partner percentages may also appear to be incorrect. Please rest assured that this is only a temporary display issue, and it will be corrected as soon as the fix is in place. Kindly accept our apologies for any inconvenience caused.
Resolved on: 2024-10-10
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2024-09-10 : Points and goals not updating
We are aware that some members' Vitality Points and Active Rewards goals for their recent workouts are not updating. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2024-09-12
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2024-09-03 : Samsung Health error
The error affecting Samsung Health has been resolved. Please uninstall and reinstall your Discovery app. Once done, please relink your Samsung Health App and sync. All your workouts will pull through and you won't lose out on your Active rewards goals.
Resolved on: 2024-09-08
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2024-09-07 : Unable to access Discovery Vitality due to scheduled maintenance
We will be performing scheduled maintenance from Saturday 07 September at 22:00 to Sunday 08 September at 07:00. During this time, members will not be able chat to any of our servicing agents on WhatsApp or through the Discovery App and website, access portions of the Discovery App and Website, or utilize some of their Vitality benefits. Please accept our apologies for any inconvenience this may cause.
Resolved on: 2024-09-08
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2024-08-31 : Vitality Active Rewards redemption error
We are aware that some members are experiencing an error when redeeming their Vitality Active Rewards. We are working on having this resolved as soon as possible, and apologise for any inconvenience caused.
Resolved on: 2024-09-02
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2024-08-26 : Unable to activate various HealthyLiving benefits
We are aware that members are not able to activate their HealthyFood, HealthyCare or HealthyBaby benefits. This will be available again from 01/09/2024. Members that want to activate the HealthyWeight programme, can do so by clicking on this link: https://www.discovery.co.za/vitality/healthyweight or through the Discovery App. Please accept our apologies for any inconvenience caused.
Resolved on: 2024-09-02
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2024-09-01 : HealthyFood Activation Error
We are aware that some members are experiencing an error when trying to activate their HealthyFood benefit. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2024-09-02
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2024-07-25 : Unable to use Active Rewards vouchers
We are aware that some members are not able to use their Active Rewards vouchers. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2024-07-25
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2024-07-23 : Intermittent errors
We are aware that some of our members are experiencing intermittent errors on certain sections of our Website and App, as well as Vitality Travel. This is also affecting some of our partners like Virgin Active and Planet Fitness when we have new members joining, or pharmacies being able to submit the results of a member's Vitality Health Check. We are working on having this resolved as soon as possible, and apologise for any inconvenience caused.
Resolved on: 2024-07-23
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2024-07-13 : HUAWEI device errors
We are aware that some members are getting errors when trying to link or sync their HUAWEI devices. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2024-07-18
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2024-07-12 : Active Rewards rings not updating
We are aware that some members' workouts are reflecting on their Vitality Points Monitors, but that they are not pulling through to Active Rewards and updating their rings. We are working on having this resolved as soon as possible, and apologise for any inconvenience caused.
Resolved on: 2024-07-12
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2024-07-11 : Fitbit workout delay
We have identified the issue causing the delay and we are working on updating all outstanding workouts. Thank you for your patience in this regard.
Resolved on: 2024-07-12
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2024-06-29 : Active Rewards points not updating
We are aware that some members' points are reflecting on their Vitality Points Monitors, but not on Active Rewards. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2024-07-01
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2024-06-19 : Errors on the Discovery App and website
We are aware that some members are getting errors or are unable to access the Discovery App and website. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolution on: 2024-06-19 |
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2024-06-08: Unable to access Discovery Vitality due to scheduled maintenance
We will be performing scheduled maintenance from Saturday 08 June at 20:00 to Sunday 09 June at 12:00.
During this time, the following services will be unavailable:
- The Discovery App, Web and the Vitality Travel platform
- Chatting to any of our servicing agents on WhatsApp or through the Discovery App and website
- Redeeming Discovery Miles
- Some of the other Vitality benefits.
Please accept our apologies for any inconvenience this may cause.
Resolution on: 2024-06-09 |
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2024-05-18 : Unable to access Discovery Vitality due to scheduled maintenance
We will be performing scheduled maintenance from Saturday 18 May at 22:00 to Sunday 19 May at 07:00. During this time, members will not be able chat to any of our servicing agents on WhatsApp or through the Discovery App and website, access portions of the Discovery App and Website, or utilize some of their Vitality benefits. Please accept our apologies for any inconvenience this may cause.
Resolved on: 2024-05-19
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2024-05-16 : S-Health workouts not syncing
We are aware that some members' S-Health workouts are not pulling through to Vitality. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2024-05-19
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2024-05-10 : Ask Discovery and Chat not available
We are aware that members are not be able to access "Ask Discovery" or chat to any of our servicing agents on WhatsApp or through the Discovery App and website. We are working on having this resolved as soon as possible, and apologise for any inconvenience caused.
Resolved on: 2024-05-10
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2024-05-04 : Vitality Active Rewards goal drop
We are aware that some members' Vitality Active Rewards goal dropped unexpectedly. We are working on having this resolved as soon as possible, and apologise for any inconvenience caused.
Resolved on: 2024-05-05
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2024-04-15 : Delay in cashbacks
We are aware that some members may not have received their cashbacks for their HealthyFood, HealthyCare and HealthyBaby purchases, as well as Gym Booster yet. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2024-04-25
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2024-04-09 : Incorrect Miles payment
We are aware that some members may not have received all their Discovery Miles for qualifying transactions done in March 2024. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2024-04-12
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2024-04-08 : Errors on certain pages in the Discovery App
We are aware that some members are getting errors on certain pages in the Discovery App, including Vitality Travel. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2024-04-08
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2024-03-12 : Delay in the allocation of points for Race Events and Screenings
Although members can continue to submit proof of their completed Vitality Race Events and Screenings on our website, we are currently experiencing a delay in allocating the Vitality points for these submissions. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2024-03-16
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2024-03-12 : Delay in the synchronisation of information
We are currently experiencing a delay in the synchronisation of information. This will affect the display of certain benefits (such as HealthyFood and HealthyCare), as well as some Vitality policies, being active after joining. We are working on having this resolved as soon as possible, and apologise for any inconvenience caused.
Resolved on: 2024-03-12
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2024-03-08 : Vitality Travel display error
We are aware that some members are getting an error on Vitality Travel sections of the Discovery website and App. We are working on having this resolved as soon as possible, and apologise for any inconvenience caused.
Resolved on: 2024-03-11
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2022-07-13 : All your Vitality Travel questions answered in one convenient place
We have created a page to assist our members in making it easier to find more information about Vitality Travel, and have all their questions answered in one convenient location.
To access this page, please click here
Resolved on: 2023-07-01
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2022-09-06 : All your Pay As You Gym (PAYG) questions answered in one convenient place
We have created a page to assist our members in making it easier to find more information about Pay As You Gym (PAYG) and have all their questions answered in one convenient location. To access this page, please click https://www.discovery.co.za/vitality/pay-as-you-gym
Resolved on: 2023-07-01
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2023-03-31 : Friends Leader Board
We have temporarily disabled the friends leader board under Vitality Active Rewards due to a technical error. Our teams are working on resolving this, please refer to the help page for further updates.
Resolved on: 2023-07-01
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2024-03-01 : Vitality Travel platform unavailable
The Vitality Travel booking platform will be making a quick stop to undergo scheduled maintenance on Friday, 1 March 2024. While we are grounded, qualifying clients will not be able to make travel bookings or access the platform from the Vitality Travel website link or the Discovery Bank app.
We anticipate to have our booking platform in the air as soon as possible. In the meantime:
We thank you for your patience and look forward to welcoming you on board soon!
Resolved on: 2024-03-01
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2024-02-28 : Unable to get through to the Vitality call center
We are aware that members are not able to get through to the Vitality servicing center when calling us. We are working on having this resolved as soon as possible, and apologise for any inconvenience caused. Members can however chat to us on WhatsApp or using the chat option on the Discovery App and our website to have their questions and queries answered.
Resolved on: 2024-02-28
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2024-02-16 : Delay in points being allocated
We are aware that there is a delay with Vitality points being allocated for our members' device workouts. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2024-02-18
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2023-12-07 : HealthyFood cashbacks
We are aware that some members did not receive all their cashbacks for their October and November HealthyFood purchases at Pick n Pay. We are working closely with our partner to resolve this issue as soon as possible and apologise for any inconvenience caused.
Resolved on" 2024-01-19
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2023-11-13 : App not loading
We are aware that some members are not able to access the Discovery App. We are working on having this resolved as soon as possible and apologise for any inconvenience caused. As a work around, please clear your app cache and then uninstall and re-install the Discovery App. Once you have followed these steps, you should be able to login again.
Resolved on: 2023-11-15
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2023-11-12 : Ask Discovery unavailable
We are aware that some members are not getting a response when asking a question using our WhatsApp channel. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2023-11-12
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2023-11-01 : Delay in points allocation
We are aware that there is a delay in the allocation of some members' points. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2023-11-03
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2023-10-24 : Delay in points reflecting on Active Rewards
We are aware that there is a delay in the allocation of Vitality points on Active Rewards. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2023-10-26
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2023-10-16 : Unable to select or redeem certain rewards
We are aware that some members are not able to select or redeem some of the rewards offered in the Vitality Mall. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2023-10-16
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2023-10-31 : Unable to select vouchers
We are aware that some members are not able to select Steam, Showmax or PlayStation vouchers on the Vitality Mall. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2024-01-15
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2023-10-10 : Dis-Chem transactions
We are aware of a delay in processing cashbacks for some Dis-Chem transactions. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2023-10-14
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2023-10-14 : Scheduled maintenance
Due to scheduled maintenance, members will not be able to chat to our live agents through WhatsApp, the website or the Discovery App between 15:00 and 17:00 on Saturday 14 October 2023. Please accept our apologies for any inconvenience caused.
Resolved on: 2023-10-14
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2023-09-27 : We've updated our privacy statement
We have updated our privacy statement and you can familiarise yourself with the changes by clicking here. Alternatively, you can find our Privacy web page under the "About Us" section at the bottom of the Discovery website.
Resolved on: 2024-01-01
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2023-08-11 : Delay in allocation Garmin workouts
We are aware that some members' recorded workouts using Garmin devices, are being allocated a few days after the date of the workout. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2023-08-20
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2023-09-05 : Missing information tiles
We are aware that some members may not be seeing the information tiles that should be showing under "Improve your Vitality Status" in the Discovery App. We are working on having this resolved as soon as possible, and apologise for any inconvenience caused.
Resolved on: 2023-09-08
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2023-10-07 : Unable to access Discovery Vitality due to scheduled maintenance
We will be performing scheduled maintenance from Saturday 07 October at 22:00 to Sunday 08 October at 05:00. During this time, members will not be able chat to any of our servicing agents on WhatsApp or through the Discovery App and website, access portions of the Discovery App and Website, or utilize some of their Vitality benefits. Please accept our apologies for any inconvenience this may cause.
Resolved on: 2023-10-08
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2023-10-05 : Vitality section unavailable on app
We are aware that the Vitality section is not accessible on the Discovery App. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2023-10-05
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2023-09-07 : Delay in workouts updating
We are aware that there is a delay in workouts being allocated. We are working on having this resolved as soon as possible, and apologise for any inconvenience caused.
Resolved on: 2023-09-07
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2023-08-07 : Delay with Virgin Active visits
We are aware that some members' recent Virgin Active visits have not been awarded. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2023-08-27
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2023-07-19 : Plays not received
We are aware that some members may not have received all their plays on #RewardsWednesday. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2023-08-27
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2023-08-05 : Unable to access Discovery Vitality due to scheduled maintenance
We will be performing scheduled maintenance from Saturday 05 August at 22:00 to Sunday 06 August at 06:00. During this time, members will not be able chat to any of our servicing agents on WhatsApp or through the Discovery App and website, access portions of the Discovery App and Website, or utilize some of their Vitality benefits. Please accept our apologies for any inconvenience this may cause.
Resolved on: 2023-08-06
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2023-08-01 : Active Rewards section on the Discovery App
We are aware that some members may be experiencing problems accessing the Active Rewards section of the Discovery App. This is limited to members with Discovery Bank only. We are working on having this resolved as soon as possible, and apologise for any inconvenience caused.
Resolved on: 2023-08-02
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2023-07-21 : Rings not updating
We are aware that some members' fitness and drive rings are not updating on the app. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2023-07-24
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2023-06-28 : Delay with Virgin Active visits
We are aware that some members' recent Virgin Active visits have not been awarded. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2023-07-03
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2023-06-01 : Delay with Virgin Active visits
We are aware that some members' recent Virgin Active visits have not been awarded. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2023-06-08
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2023-04-11 : Samsung Health app getting de-linked
We've recently been made aware of an issue regarding the latest version of the Samsung Health app where it is getting de-linked from the Discovery app. We don't want you to miss out on earning rewards for physical activity tracked through Samsung Health. All you need to do check that the Samsung Health app is still linked to the Discovery app on your device after every app update. If your Samsung Health app does get de-linked, simply follow the same steps to relink Samsung Health to the Discovery app to continue earning points for your workouts. Samsung is hard at work solving the issue and will have it resolved as soon as possible.
Resolved on: 2023-05-02
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2023-05-29 : Vitality Chat Platform unavailable
Our chat channel on WhatsApp, as well as the Discovery Web and App is currently unavailable. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2023-05-29
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2023-05-16 : Active Rewards Rings not updating
We are aware that some members' Active Rewards rings are not updating. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2023-05-16
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2023-05-10 : WhatsApp unavailable
Our WhatsApp channel will be unavailable from Thursday 11 May at 23:00 until Friday 12 May at 06:00. Members will however still be able to get answers to their questions or chat to an agent if needed, by making use of the Virtual agent and live chat functionality on our Website, or the Discovery App.
Resolved on: 2023-05-12
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2023-05-04 : Active Rewards Rings not updating
We are aware that some members' Active Rewards rings are not updating. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2023-05-08
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2023-04-25 : Points for Huawei workouts not being awarded
We are aware that some members' points for workouts on their Huawei devices are not being awarded. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2023-05-01
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2023-03-24 : Unable to activate Healthy Dining benefit
We are aware that some members are not able to activate the Healthy Dining benefit. We are working on having this resolved as soon as possible, apologies for any inconvenience caused.
Resolved on: 2023-05-02
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2023-03-24 : Ster-Kinekor activations failing
We are aware that some members are not able to activate the Ster-Kinekor benefit. We are working on having this resolved as soon as possible, apologies for any inconvenience caused.
Resolved on: 2023-04-25
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2023-03-20 : Unable to submit Race events
We are aware that some members are getting an error when submitting their Race events. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2023-03-29
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2023-03-16 : Active Rewards goals not updating
We are aware that some members' Active Rewards goals are not updating. This is purely a display issue and we are working on having this resolved as soon as possible. Please accept our apologies for any inconvenience caused.
Resolved on: 2023-03-18
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2023-03-15 : Unable to access different Vitality sections on the App
We are aware that some members are getting an error when accessing various Vitality sections of the Discovery App. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2023-03-18
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2023-04-01 : Unable to access Discovery Vitality due to scheduled maintenance
We will be performing scheduled maintenance from Saturday 01 April at 22:00 to Sunday 02 April at 05:00. During this time, members will not be able to chat to any of our servicing agents on WhatsApp or through the Discovery App and website, access portions of the Discovery App and website, or utilize some of their Vitality benefits. Please accept our apologies for any inconvenience this may cause.
Resolved on: 2023-03-18
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2023-03-03 : Delay with Virgin Active visits
We are aware that some members' recent Virgin Active visits have not been awarded. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2023-04-01
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2023-03-15 : Unable to access Active Rewards
We are aware that some members are getting an error when accessing the Active Rewards section of the Discovery App. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
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2023-03-09 : Unable to chat to our agents
We are aware that our members are not able to chat to one of our servicing agents through WhatsApp or using the chat functionality on our website. We are working on having this resolved as soon as possible, and apologise for any inconvenience caused.
Resolved on: 2023-03-09
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2022-10-18 : HealthyDining receipts pending processing
We are aware that some members are seeing a "Pending receipt processing" message on the Discovery App for their in-store HealthyDining purchases. We are working on having this resolved as soon as possible, and apologise for any inconvenience caused.
Resolved on: 2023-03-02
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2023-02-02 : Unable to access Discovery Vitality due to scheduled maintenance
We will be performing scheduled maintenance from Saturday 04 February at 22:00 to Sunday 05 February at 06:00. During this time, members will not be able chat to any of our servicing agents on WhatsApp or through the Discovery App and website, access portions of the Discovery App and Website, or utilize some of their Vitality benefits. Please accept our apologies for any inconvenience this may cause.
Resolved on: 2023-02-09
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2022-12-24 : Goal Update Delay
We are currently experiencing a goal update delay for Vitality Active Rewards. Our team is working on it. We sincerely apologise for any inconvenience caused.
Resolved on: 2023-01-19
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2022-11-17 : Vitality gym benefit
There has been a delay in processing the Discovery Miles refunds for members who joined the Gym by paying their activation fee and setting up their monthly gym fee debit order through their qualifying Discovery Bank accounts in October 2022. We are working hard to resolve this.
We do not yet have an expected resolution date and apologise for any inconvenience caused.
Resolved on: 2023-01-16
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2022-10-19 : Gym discount reflecting incorrectly in App
We are aware that the percentage savings for our members' gym benefits, reflect incorrectly on the gym tracker in the Discovery App. We are working on having this resolved as soon as possible and apologise for any inconvenience caused. The percentage savings does however reflect correctly on the Discovery Website and we would like to request that members verify the percentage savings they qualify for on our website, until the display issue is resolved in the App.
Resolved on: 2023-01-16
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2023-01-10 : Devices and App page not loading
We are aware that some members are getting an error when trying to access the "Devices and Apps" page on the Discovery App. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2023-01-10
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2022-12-28 : Product based discounts reflecting incorrectly
We are aware that some member's discount percentages are reflecting incorrectly. Our team are working on resolving this issue as a matter of urgency. We apologise for any inconvenience caused.
Resolved on: 2022-12-29
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2022-12-22 : Planned Maintenance on Discovery Chat Platform
There will be planned maintenance from 22:00 tonight that will impact the Discovery Chat platforms. This is scheduled for 30 minutes and all chat platforms will be offline during this time. We apologise for any inconvenience caused.
Resolved on: 2022-12-23
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2022-10-24 : Vitality Active Rewards goals not updating
We are aware that some members' Vitality Active Rewards goals are not updating. This is a display issue and will not affect your goal achievement. We are working on having this resolved as soon as possible. Please accept our apologies for any inconvenience caused.
Resolved on: 2022-12-06
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2022-11-29 : Active Rewards performance
We are aware that some members are experiencing slow performance with the Active Rewards section of the Discovery app which will affect the display of the rings. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2022-12-06
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2022-11-29 : Unable to generate Active Gear vouchers
We are aware that some members are not able to generate Active Gear vouchers. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2022-11-29
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2022-11-09 : Vitality Active Rewards for Teens not loading
We are aware that some members are getting an "unable to load" error when trying to access the Vitality Active Rewards for Teens page on the Discovery App. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2022-11-20
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2022-11-10 : Delay in cashbacks
We are aware that some members have not received their cashbacks for their October 2022 purchases. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2022-11-14
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2022-11-11 : Vitality discount not calculating
We are aware that some members' Vitality discount is not calculating on the Vitality Travel Platform. We are working on having this resolved as soon as possible and apologise for any inconvenience cause.
Resolved on: 2022-11-11
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2022-11-04 : Delay in allocating Planet Fitness workouts
We are aware that some members' recent Planet Fitness workouts have not been allocated. We are working on having this resolved as soon as possible, and apologise for any inconvenience caused.
Resolved on: 2022-11-11
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2022-11-11 : Vitality pages not loading on the app
We are aware that the Vitality pages are not loading on the Discovery App. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2022-11-11
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2022-11-04 : Delay in iOS workouts
We are aware that some members' workouts in iOS are not being allocated. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2022-11-09
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2022-11-05 : Unable to access Discovery Vitality due to scheduled maintenance
We will be performing scheduled maintenance from Saturday 5 November at 22:30 to Sunday 6 November at 05:00. During this time, members will not be able chat to any of our servicing agents on WhatsApp or through the Discovery App and website, access portions of the Discovery App and Website, or utilize some of their Vitality benefits. Please accept our apologies for any inconvenience this may cause.
Resolved on: 2022-11-06
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2022-10-31 : Delay with Virgin Active visits
We are aware that some members' recent Virgin Active visits have not been awarded. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2022-11-01
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2022-10-26 : Delay in allocating Planet Fitness workouts
We are aware that some members' recent Planet Fitness workouts have not been allocated. We are working on having this resolved as soon as possible, and apologise for any inconvenience caused.
Resolved on: 2022-10-28
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2022-09-26 : UCOOK transactions not received
We are aware that some members' UCOOK purchases for August and September 2022 have not been received and processed by Vitality. We are working on having this resolved as soon as possible, and apologise for any inconvenience caused.
Resolved on: 2022-10-28
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2022-10-25 : Unable to chat to our agents on WhatsApp
We are aware that our members are not able to chat to our servicing agents using WhatsApp due to a general outage on the platform. Members are however still able to use the chat functionality on our website, or the Discovery App, to chat to one of agents to have their questions answered. We are working on having this resolved as soon as possible, and apologise for any inconvenience caused.
Resolved on: 2022-10-25
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2022-10-24 : Unable to chat to our agents
We are aware that our members are not able to chat to one of our servicing agents through WhatsApp or using the chat functionality on our website. We are working on having this resolved as soon as possible, and apologise for any inconvenience caused.
Resolved on: 2022-10-24
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2022-10-19 : Payments failing on travel platform
We are aware that some members' payments are failing on the Vitality Travel platform. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2022-10-21
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2022-10-13 : Delay with Bank Gym cashbacks
We are experiencing a delay with the payment of Discovery Bank Gym cashbacks. The relevant teams are working to resolve this as soon as possible, and we apologise for any inconvenience caused.
Resolved on: 2022-10-17
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2022-10-16 : Payments failing on travel platform
We are aware of intermittent payment failures on the Vitality Travel platform. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2022-10-17
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2022-10-16 : Vitality Active Rewards goals not updating
We are aware that some members' Vitality Active Rewards goals are not updating. This is a display issue and will not affect your goal achievement. We are working on having this resolved as soon as possible. Please accept our apologies for any inconvenience caused.
Resolved on: 2022-10-17
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2022-10-07 : Active Rewards goals not updating
We are aware that some members' Active Rewards goals are not updating. This is purely a display issue and we are working on having this resolved as soon as possible. Please accept our apologies for any inconvenience caused.
Resolved on: 2022-10-10
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2022-10-02 : Rings not updating
We are aware that some members' fitness and drive rings are not updating on the app. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
Resolved on: 2022-10-03
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2022-09-08 : Delay with Bank Gym cashbacks
We are experiencing a delay with the payment of Discovery Bank Gym cashbacks. The relevant teams are working to resolve this as soon as possible, and we apologise for any inconvenience caused.
Resolved on: 2022-09-28
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2022-07-01 : Suunto synching issue
We are aware of the issue where some of the member's workouts from Suunto are not synching. We are working on resolving this issue as soon as possible, we apologise for the inconvenience caused.
Resolved on: 2022-09-19
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2022-09-19 : Quality of calls
We are aware that the quality of some of the calls received from our members, are not great. We are working on having this resolved as soon as possible, and apologise for any inconvenience caused.
Resolved on: 2022-09-20
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2022-09-05 : Active Rewards goal not updating
We are aware that some members' Active Rewards goals for the week ending 2 September 2022 are not updating. We are busy investigating this and apologise for any inconvenience caused.
Resolved on: 2022-09-06
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2022-08-25 : Unable to sync workouts or link devices
We are aware that some members are getting an error message on the Vitality Active Rewards page on our App. This is also preventing them from syncing their workouts, or linking their devices. We are working on having this resolved as soon as possible, and apologise for any inconvenience caused.
Resolved on: 2022-08-26
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2022-08-24 : Discovery App not working on some Android devices
We are aware that some pages in the Discovery App are not loading properly on certain Android devices. We are investigating the issue, and apologise for any inconvenience caused.
Resolved on: 2022-08-24
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2022-08-10 : Delay with Bank Gym cashbacks
We are experiencing a delay with the payment of Discovery Bank Gym cashbacks for Virgin Active memberships. The relevant teams are working to resolve this as soon as possible, and we apologise for any inconvenience caused.
Resolved on: 2022-08-20
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2022-08-01 : Unable to get through to the Vitality call center
We are aware that members are not able to get through to the Vitality servicing center and that they are being redirected to our sales channel, when calling us. We are working on having this resolved as soon as possible, and apologise for any inconvenience caused. Members can however chat to us on WhatsApp or using the chat option on the Discovery App and our website to have their questions and queries answered.
Resolved on: 2022-08-01
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2022-07-22 : Unable to chat to our agents
We are aware that some member are not able to chat to our servicing agents on WhatsApp, through the Discovery App, or on our website. We are working on resolving this as soon as possible, and apologise for any inconvenience caused.
Resolved on: 2022-07-22
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2022-07-14 : Unable to chat to our agents
We are aware that our members are not able to chat to one of our servicing agents through WhatsApp or using the chat functionality on our website. We are working on having this resolved as soon as possible, and apologise for any inconvenience caused.
Resolved on: 2022-07-14
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2022-07-06 : Unable to assist members
We are ware that some of our agents are not able to assist our members when they contact us, as a result of a systems error. We are working on resolving this as soon as possible and apologise for any inconvenience caused.
Resolved on: 2022-07-07
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2022-07-04 : Unable to activate Apple Watch benefit
We are aware that some members are not able to activate the Apple Watch benefit. We are working on resolving this as soon as possible and apologise for any inconvenience caused.
Resolved on: 2022-07-06
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2022-07-01 : Unable to chat to our agents
We are aware that our members are not able to chat to our servicing agents using WhatsApp. Members are however still able to use the chat functionality on our website, or the Discovery App, to chat to one of agents to have their questions answered. We are working on having this resolved as soon as possible, and apologise for any inconvenience caused.
Resolved date 2022-07-01.
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2022-05-14 : Discovery app | Points Events
We are aware that the "Points Events" section is not reflecting on the Discovery app for both Android and iOS members, we are working on resolving this issue. We apologize for the inconvenience caused.
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2022-05-04 : Members struggling to contact us
We are aware that some members are struggling to get hold of our servicing teams. We are working on resolving this as soon as possible and apologise for any inconvenience caused.
Resolved on: 2022-05-04
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2022-04-06 : Planet Fitness gym visits
We are aware that some members' recent Planet Fitness gym visits have not been allocated. We are working on having this resolved as soon as possible, and we apologise for any inconvenience caused.
Resolved on: 2022-04-08
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2022-03-18 : Comair allowed to operate again
Comair flights will start operating again today following the South African Civil Aviation Authority (SACAA) reinstating Comair's Air Operators' Certificate. The focus will be to get their operations back to normal as quickly as possible and schedules will therefore be restored in a phased manner.
Please check the schedules on the airlines' websites before going to the airport. For kulula.com please use https://kulula.com/flight-status and for British Airways (operated by Comair), use https://britishairways.com/travel/schedules/public/en_za
If you have an existing reservation, you will be contacted directly. If you plan to fly in the next 72 hours, and have not been rebooked, please contact the Contact Centre on 0860 4 359 22 / +27 (11) 921 0222 (British Airways) or 086 158 5852 (kulula.com).
Please do not go to the airport unless you have a newly confirmed booking.
We are aware that you may have already made alternative travels plans for the next couple of days. Please note you will still receive your credit even if you miss your booked or rescheduled Comair flight from today until 21 March 2022.
Vitality members will be able to get refunds if they wish. We will update impacted members on the process next week.
Resolved on: 2022-03-18
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2022-04-07 : Huawei workout data not syncing
We are aware of the issue where some of the members workouts from Huawei are not synching and this will cause delay with the allocation of your qualifying workout points. We are working on having this resolved as soon as possible, and we apologise for any inconvenience caused.
Resolved on: 2022-04-22
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2022-04-28 : Discovery app
We are aware that the Discovery app is currently unavailable on the Play store for Android users, members will not be able to download the app during this time. We are working on having this resolved as soon as possible, and we apologise for any inconvenience caused.
Resolved on: 2022-04-28
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2022-04-08 : Discovery Miles
We are aware that Discovery bank members cannot see their Miles on the Discovery app and we are working on resolving the issue. Please accept our apologies for any inconvenience this has caused.
Resolved on: 2022-04-08
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2022-04-08 : Discovery app
We are experiencing an issue where some members on both Android and IOS devices are unable to log into their Discovery app. We are working on having this resolved as soon as possible, and we apologise for any inconvenience caused.
Resolved on: 2022-04-08
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2022-04-07 :Discovery app
We are aware that some members who are using IOS devices are receiving a "unable to login" error message when trying to access the Discovery app. We are working on having this resolved as soon as possible, and we apologise for any inconvenience caused.
Resolved on: 2022-04-07
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2022-03-19 : Goals not updating
We are aware that the goals are not updating for some members, we are working on resolving this issue.
We will monitor the performance, the issue affects Money, Drive and Fitness rings. Please accept our apologies for the inconvenience caused.
Resolved on: 2022-03-19
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2022-03-10 : Vitality drive events not updating
We are aware that there are some Vitality drive events that are not updating for some members. We are working on resolving this issue. We apologise for the inconvenience caused.
Resolved on: 2022-03-19
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2022-03-18 : Points Delay & Goals
We are experiencing a delay with the allocation of your qualifying workout points. This issue will also result in your goal progression not being updated. Your points and goal progression will be updated accordingly once the issue has been resolved. Apologies for the inconvenience caused.
Resolved on: 2022-03-18
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2022-03-08 : Delay in allocating Planet Fitness workouts
We are aware that some members' recent Planet Fitness workouts have not been allocated. We are working on having this resolved as soon as possible, and apologise for any inconvenience caused.
Resolved on: 2022-03-11
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2022-02-11 : Bank Gym Booster Cash Backs
We are experiencing a delay with the payment of your Discovery Bank Gym Booster cash backs. We expect all payments to be made between the 14th and 18th of February 2022.
Apologies for the inconvenience caused.
Resolved on: 2022-03-11
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2022-03-10 : Active Rewards Team updates
We are aware that when some members make changes or updates to their teams on Active Rewards, the changes are not saved. We are working on resolving this issue.
We apologise for the inconvenience.
Resolved on: 2022-03-11
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2022-02-03 : Discovery App
Members making use of older Android devices are experiencing a blank screen or the app crashes when accessing the Vitality Active Rewards screen.
We are working towards the resolution of this issue and apologise for the inconvenience caused.
Resolved on: 2022-03-09
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2022-02-03 : Benefit Discounts
Members may find that the discounts for HealthyLiving, Fuel, Flights and Vitality Active Rewards are reflecting incorrectly on the Discovery app and website. We are working towards the resolution of this issue and apologise for the inconvenience caused
Resolved on: 2022-03-09
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2022-01-25 : Dis-Chem Cashbacks
Some members may find that their HealthyCare cashbacks received in January 2022, for purchases made during December 2021 are incorrect. We are working to correct this as soon as possible and we aim to have this resolved by the end of the month. Please accept our apologies for the inconvenience caused.
Resolved on: 2022-03-09
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2022-01-20 : Planet Fitness Gym Booster
We are experiencing a delay with the payment of your Planet Fitness Gym Booster cashbacks to be paid in January 2022 based on December 2021 activity. Payment was made on the 20 January 2022 and will reflect in your account over the next 3 - 5 working days.
Resolved on: 2022-03-09
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2022-01-14 : Vitality Active Rewards
Some members are unable to select their plays on Vitality Active Rewards screen, we are working on this and apologise for the inconvenience caused.
Resolved on: 2022-03-09
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2022-01-03 : Vitality HealthyFood Module
We are aware that some of our members are not able to see their HealthyFood Module on the Discovery App, the relevant team is urgently investigating the issue. We apologise for any inconvenience this may cause.
Resolved on: 2022-03-09
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