Who to contact when you:
Have a medical emergency or need medically-equipped transport
Call 0860 999 911 (+27 11 541 1222 when outside of South Africa). Remember to have your membership number ready.
Have any queries about your health plan, benefits, hospital authorisations and claims
Visit our Get Help page for quick query resolution or call 0860 99 88 77 (+27 11 541 1222 when outside of South Africa)
Want to submit a claim
Email claims@discovery.co.za. Remember to put your membership number in the subject line of the email.
Want to see your claims and how they were paid
www.discovery.co.za/medical-aid/your-medical-claims. You will need to be logged into the website to find the information you need.
Want to find information about how we cover certain procedures
www.discovery.co.za/portal/individual/what-we-cover. You will need to be logged into the website to find the information you need.
Want to find a doctor where you won't have to pay a co-payment
www.discovery.co.za/medical-aid/maps. You will need to be logged into the website to find the information you need.
Want to get pre-authorisation for hospital stays or find out about going to hospital
www.discovery.co.za/portal/individual/going-to-hospital. You will need to be logged into the website to apply for authorisation.
Need a document such as a tax certificate or membership certificate
www.discovery.co.za/medical-aid/find-documents. You will need to be logged into the website to find the information you need.